Alchemy 365 reserves the right to, from time to time, at our sole discretion, modify our Terms and Conditions with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.
The following membership terms and conditions apply to our current full-priced tiers only. If you are a Legacy member or on a promotional rate, your terms may differ from the below. Please reach out to us via email or live chat to get a copy of your membership contract.
Membership Contracts and Cancellations
All memberships are setup as auto-payments and automatically renew every 4 weeks until canceled via policies below. To cancel your membership you must submit a cancellation request. Cancellations are not accepted in person, via email, or over the phone.
No cash refunds for membership policy: No monetary refunds will be given for any reason, though alternative refunds may be offered, such as credit.
First Free Month Offer
- This offer is limited solely to the intended recipient and may not be transferred, assigned or otherwise conveyed to a third party.
- The offer may only be redeemed at participating studios and may not be combined with any other offers.
- The promotional offer is valid within the period stated in the promotion details or email. Any attempt to utilize the promotional messages to redeem the offer outside of this time period will not be permitted.
- After your promotional month, you must maintain your membership for 2 billing cycles at our regular rates.
- Each month thereafter, your membership will automatically renew until you cancel it via our regular membership cancellation policy.
Regular Rates: Membership Cancellation Policy
You may cancel your membership at anytime but notice must be given 1 full billing cycle in advance. To give notice, please submit a cancellation request here.
Class Booking and Cancellation Policies
You can cancel a class up to 8 hours before the start time with no penalty. Please review our full booking policies for more information on Late Cancel and No Show penalties: https://alchemy365.com/booking-policies/
All active members may place a free hold on their account for up to 1 billing cycle (28 days)! If you need to place your account on hold for longer than 1 billing cycle, you may do so for $9.99 per billing cycle. If you need to cancel your membership at any time during the duration of your hold, you must follow our standard membership cancellation policy and reactivate your membership for one full billing cycle before the cancellation can be processed. You must request your hold at least 72 hours before you would like it to begin. To request a hold, fill out THIS form.
Changing Your Membership Tier
Membership change requests must be made 1 full billing cycle in advance (28 days). To make a change request fill out THIS form. Requests are not accepted via email or in person.
Unused classes do not rollover. All unused classes will be lost at the end of each billing cycle.
Member Drop-In Policy
If you run out of class credits and would like to attend additional classes before your membership renews, you can use a Member Drop-in. Simply pre-register for class like normal. Once you check in for class in the studio, we’ll charge you a discounted rate of $10 for every extra class you attend.
Class Pack Policies
Class packs cannot be returned and cannot be transferred to another client. 10 packs expire 6 months after purchase. 20 packs expire 1 year after purchase. 3 packs expire 14 days after purchase.
Referral Credit Polices
You can earn a $50 membership credit when someone you refer to Alchemy signs up for a membership. You must be on an active membership at the time of referral to receive a referral credit. All referral credit must be claimed within 28 days of the referred person signing up for membership. To claim your referral credit, you must fill out the form linked here.
Alchemy 365 PDF programs and are not eligible for return. This includes PDF programs that come with membership such as the Fresh Start Challenge.
Items are eligible for return within 30 calendar days of purchase. Items must be unworn with tags still attached. Products must be unused. We do not accept items outside of the 30 calendar day window. Items purchased online can not be returned or exchanged to an Alchemy studio.
All sale items are final.
The Torpedo has a Limited Warranty against defects in materials or workmanship. This warranty does not protect against shipping damages, normal wear and tear caused by usage, chipping, or rusting.
Health Warning and Liability Disclaimer
You should consult your physician or other health care professional before starting this or any other exercise or nutrition program to determine if it is right for your needs. This is particularly true if you (or your family) have a history of high blood pressure or heart disease, or if you have ever experienced chest pain when exercising, smoke, have high cholesterol, or have a bone or joint problem that could be made worse by a change in physical activity. Do not use the Alchemy 365 service if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising, you should stop immediately.
The Alchemy 365 service offers health and fitness information and is designed for informational purposes only. Nothing stated or posted on the Alchemy 365 site or available through any Alchemy 365 services is intended to be, and must not be taken to be, the practice of medical, professional or counseling care. For purposes of this agreement, the practice of medicine and counseling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health or nutrition care, treatment, instructions, diagnosis, prognosis or advice. You should not rely on any information on the Alchemy 365 site as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult a physician or other health-care professional. Do not ever disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the service. The use of any information provided on the service is solely at your own risk.
If you are in the United States and think you are having a medical or health emergency, call your health care professional, or 911, immediately.
Effective date: February 12, 2019
Scope of This Policy
This Policy applies to the information we collect from or about you through this Site. It does not apply to information we collect through other channels, such as over phone or in person, at our studios. Some of the information Alchemy 365 collects through this Site may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be nonpersonally identifiable, such as your IP address.
Alchemy 365 has provided this Policy so that you will know what information Alchemy 365 collects, how Alchemy 365 uses this information, the types of third parties with whom Alchemy 365 may share this information, and some of the choices that are available to you.
By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy. If you do not consent to the collection, use, disclosure and transfer of your information as described in this Policy, you may not use this Site. If you have questions about this Policy, please contact us by phone at (612) 444-6287.
This Policy is part of the Terms and Conditions that govern your use of this Site. A link to our Terms and Conditions is provided at the bottom of each page of this Site.
In General. We respect your right to make choices about the ways we collect, use, and disclose your information. This Policy describes some of your choices, such as your choice to opt out of receiving “cookies.” We may ask you to indicate your choices at the time and on the page where you provide your information.
Do Not Track Mechanisms. California law requires this Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. You may be able to change preferences through your account. Otherwise, please contact us using the information provided below. You may opt out of promotional emails by clicking the unsubscribe link in the footer of any promotional email we send you.
This Policy May Change
Alchemy 365 reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of the Policy on this Site. These changes will only apply to the information we collect after we have posted the revised Policy on this Site.
Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Terms and Conditions” at the bottom of each page of the public areas of this Site.
Information We Collect
Information You Manually Provide. Alchemy 365 collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site, for example, we collect the information you provide when you create an account, complete a questionnaire, communicate with us, sign up for an event, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name and contact information.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information from your browser or device. Alchemy 365 collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings.
The information we receive from your web browser and device is not, in and of itself, personally identifiable. Generally, we use this information in the aggregate to help us improve this Site and make it more compatible with the technology used by our visitors. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you. We may also review our server logs for security purposes—for example, to detect intrusions into our network—and we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify you.
Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:
- collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
- support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
- personalize your experience when you use this Site; and
- improve our marketing efforts, including through use of targeted advertising.
- The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.
Information About Interest-Based Advertising and Third-Party Cookies
We use Google Analytics, a web analytics tool that helps us understand how visitors engage with this Site. To learn more about Google Analytics, click here. In addition, we may engage in interest-based advertising or “online behavioral advertising” by collecting (or by allowing third parties to collect) information through this Site about your web-viewing behaviors over time and across non-affiliate websites for the purpose of using that information to predict your preferences or interests and to deliver advertising to you based on the preferences or interests inferred from your web-viewing behaviors. On our website, interst-based advertising may be executed through delivery of third-party cookies to your computer or mobile device. Other technologies may be used for the purpose of interest-based advertising on our mobile app.
You have choices about the collection of information by third parties on this Site. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Alchemy 365.
In addition, if you would like to opt out of having participating entities collect information about your online behaviors for advertising purposes when you are browsing our website, click here for a “Website Opt Out.” you will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the Website Opt out, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
The Website Opt Out described above works only on websites. To opt out of having participating entities track your behaviors for advertising purposes when you are using our mobile app, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out: prevents tracking only by participating entities.
Please note that the Website Opt Out and Mobile App Opt Out are device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need to take the steps outlined above from each device.
How We Use Your Information
Generally, we may use the information we collect through this Site:
- to provide the information, products and services you request;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use this Site;
- to contact you with information and notices related to your use of this Site;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve the content, functionality and usability of this Site;
- to better understand your needs and interests;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in an applicable click-through agreement or other agreement between you and us.
How We Share Your Information
With Third–Party Vendors. Alchemy 365 shares information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.
With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.
In aggregate or de-identified form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.
As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization, or if we liquidate our assets and sell them individually. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; or to protect our own rights or property or the rights, property or safety of our users or others.
How We Protect Your Information
Alchemy 365 takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.
A Note About Children’s Privacy
You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under the age of 18, you can use this service only in conjunction with your parent’s or guardian’s permission.
Links to Other Websites
Access to Your Information
If you would like to review, correct and update the personal information you have provided to us through this Site, please contact us using the information provided below. We will respond to your request within the time limit set out by the applicable privacy legislation. We will use reasonable efforts to comply with your request, as required by applicable law.
Retention of Personal Information
Alchemy 365 retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.
This Site Is Hosted on Servers Located in the United States.
Alchemy 365 is a U.S. corporation. The servers that support this Site are located in the United States. While it is in our possession, your information will generally be stored in Alchemy 365 databases or databases maintained by our third-party service providers on servers and data storage devices located in the United States. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries, however, we will process your information in accordance with this Policy no matter where our data is stored. If you are located in a country outside the United States, by using this Site you consent to the transfer of your information to the United States.
This Policy shall be governed under the laws of the State of Minnesota United States of America without regard to its conflicts of law provisions.
Questions About This Policy or Alchemy 365’s Data Practices
If you have questions or concerns about this Policy, or Alchemy 365’s data practices, please contact us. You may also contact us at:
120 SE 3rd Ave
Minneapolis, MN 55414
phone at 612-444-6287.